Warm Home Discount

The government and energy suppliers are running a scheme to help those at risk from fuel poverty in England, Scotland and Wales get a rebate from their electricity bill. If you are eligible, the Warm Home Discount will offer you a benefit of £140 (inclusive of VAT) against your electricity bill in 2020/21.

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Your ELECTRICITY must be supplied by British Gas for you to be eligible for the scheme


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Criteria: Primary

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Gross Household Income (before tax and deductions) for all household members INCLUDES:

  • DWP benefits (unless shown in exclusions below)
  • Wages / Self-employed Income
  • Working Tax Credit
  • State Pension / Private Pension
  • Dividends / Annuities
  • Rental Income
  • War Disablement Pension
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  • Students:  Maintenance loans
  • Any other income that is not listed in exclusions below

Gross Household Income (before tax and deductions) for all household members EXCLUDES:

  • Council Tax Benefit / Council Tax Support
  • Housing Benefit / Housing Element for Universal Credit
  • Attendance Allowance (AA)
  • Disability Living Allowance (DLA) or Personal Independence Payment (PIP)
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Consent

I understand British Gas might need to check that I am eligible for the Warm Home Discount Scheme by asking the Department for Work and Pensions to confirm whether I am in receipt of a qualifying benefit.

If the Department for Work and Pensions cannot confirm that I receive the qualifying benefits to be eligible to receive the discount I may need to send British Gas copies of my benefit letters. British Gas use a third party, Charis Grants, to support them in carrying out these eligibility checks

If I change electricity supplier before my discount is paid I will no longer be eligible.

Payments will be made between January and March 2021

You must consent to the above to be eligible


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Warm Home Discount

Success! You'll get it.

When will I get it?

We’re working hard to credit all Warm Home Discounts between January and March 2021 If you’ve got a prepay meter, we’ll send you a voucher to take to the Post Office. And for everyone else, you’ll see a Warm Home Discount credit on your bill or statement.

Do I need to send any documents?

For security, our system randomly picks some customers to provide evidence of their benefits and income. Don’t worry if that includes you.

You’ll get an email or letter with full details of what we need and how to provide it. Just be sure to keep an eye on your inbox and spam folder if you’ve given us an email address.

Can I change which fuel gets the discount?

Yes. But please wait until after you’ve received the credit, then let us know if you want to transfer it to your other fuel. You can do that by starting a Live Chat from our website.

What if I change supplier?

The Warm Home Discount Scheme is run by your electricity supplier (even if you ask for the credit on your gas account). So if you change electricity supplier before you get the credit from us, you'll need to reapply to your new provider.

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Warm Home Discount

Sorry, you don’t qualify right now

Unfortunately there’s nothing we can do to alter the decision because we have to apply the strict rules set by the Government. So although our agents are happy to help you with anything else, please don’t contact them about this – there’s nothing they can do.

What if my income or benefits change?

You can always reapply at britishgaswarmhomediscount.com to see if you qualify based on your new circumstances.

If you’re struggling, we’re here for you

Remember, there are lots of ways we can help you with your fuel bills.